One-time tests
- If the physician declines your order, you receive a full refund.
- If your kit has not been used, return it within [30] days of delivery for a full refund. Once your sample reaches the laboratory, the test has been run and cannot be refunded.
- If the laboratory cannot test your sample, we send [one] replacement kit at no charge. If the replacement also cannot be tested, we refund you in full.
- Orders for someone else: if the person tested does not complete their eligibility check and consent within [30] days, or the physician declines, you receive a full refund.
Mobile draws
Reschedule or cancel a mobile draw at no charge with at least [24 hours] notice. A late cancellation or missed appointment may be charged a [$X] fee, and the rest is refunded or the draw rebooked, as you prefer.
Memberships
Memberships are billed once a year and renew automatically every year at the price shown at sign-up until you cancel.
- Each membership year includes one test (every 12 months) or two tests about six months apart (every 6 months), as chosen at sign-up. Shipping is included.
- A physician re-approves every test. If the physician declines your first test, your membership is cancelled and refunded in full.
- We email a reminder [15 to 45] days before each renewal, with the date, the amount and how to cancel.
- If the price will change, we tell you at least [30] days before the renewal.
- Tests included in a membership year must be used within that year [and do not roll over].
How to cancel a membership
You can cancel anytime, in any of these ways:
- Online: Manage membership. Enter the email you signed up with and we send you a secure link.
- Email: contact@neweraaesthetics.com with "Cancel membership" in the subject line.
- Phone: +1 (404) 988-4132.
Cancelling stops all future renewals. Your current membership year continues until it ends, and you can still use any test included in it. We confirm your cancellation by email.
Membership refunds
- If you cancel within [14] days after a renewal charge and no kit has shipped and no draw has happened in the new membership year, we refund that renewal in full.
- Otherwise, membership fees for the current year are not refunded, but your included tests remain available until the year ends.
- If your state gives you more rights than this policy, those rights apply.
How refunds are paid
Refunds go back to your original payment method, usually within [5 to 10] business days. HSA and FSA refunds return to the same card. If you paid with Klarna or Affirm, the refund is applied to your plan with them, and they adjust your remaining payments.
Contact
Newera Aesthetics LLC, doing business as Newera Screening
[Street address, St. Petersburg, FL ZIP]
Email: contact@neweraaesthetics.com
Phone: +1 (404) 988-4132